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How do you find the right system or blend of systems?

10th March 2023 By Gareth Murphy
It’s vital to understand the extent to which existing systems meet business requirements and can be scaled to meet future growth. If you want to have ‘good digital and IT’ you need a comprehensive grasp of where the gaps are between the systems and the business requirements, and a prioritised plan to bridge those gaps.

Identifying Digital Gaps

The Fluid Maturity Framework sets out ten core business functions and processes, and defines five maturity levels based on the extent to which each function is supported by an application that meets requirements and is scalable and adaptable. By scoring each function against the maturity levels you build a heat map of the whole business.

This will pinpoint the functions which are least digitalised and systemised, or which are holding back business growth. Then you’ve done the groundwork to make decisions about where system improvements and investments needs to be prioritised.

Once the key gaps have been identified, the business is faced with a choice about how to close them. The best option might be to extend, or adapt current core solutions by buying in additional modules or bespoke digital development. Or the gaps may require looking at implementing new off-the-shelf solutions that fit the requirement.

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